Effective Date: [29-07-2024]

At Teddy Red Cosmetics, we strive to ensure our customers are satisfied with their purchases. If for any reason you need to cancel your order or request a refund, please read our policy below.

1. Order Cancellation

Before Shipment:

  • If you wish to cancel your order, please contact us as soon as possible at [Insert Contact Email] or [Insert Contact Phone Number].
  • Orders can only be canceled before they have been shipped. Once an order has been processed and shipped, it cannot be canceled.

After Shipment:

  • If your order has already been shipped, you will need to follow our return process once you receive the item. Please refer to our Return Policy for more details.

2. Return Policy

  • We accept returns for products that are unused, unopened, and in their original packaging.
  • Returns must be initiated within [Insert Number] days of receipt of the product.
  • To initiate a return, please contact us at [Insert Contact Email] or [Insert Contact Phone Number] with your order details.

3. Refund Process

Eligibility:

  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • If the return is approved, we will process your refund. If the item does not meet our criteria, we will notify you and return the item to you.

Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow [Insert Number] business days for the refund to be processed and appear in your account.

Shipping Costs:

  • Original shipping costs are non-refundable.
  • If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.

4. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Gift cards
  • Final sale items
  • Opened or used products (unless defective)

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] or [Insert Contact Phone Number]. Provide your order number and a description of the issue, along with photos if possible. We will work with you to resolve the problem, which may include issuing a replacement or refund.

6. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:

Teddy Red Cosmetics
Address [ Second Floor, F No-3312, Street, Subzi Mandi, Near by Balak Nath Mandir, Locality Arya Pura, New Delhi-110007]

Email: [tedyred24@gmail.com]

Phone: [+91 88828 17097]

By using our website and purchasing our products, you agree to this Cancellation and Refund Policy.