FREQUENTLY ASKED QUESTIONS
Tedy Red, we strive to ensure that the product you receive matches the product shown in the picture. We take great care in accurately depicting our products through high-quality images and detailed descriptions.
However, please note that slight variations may occur due to updates in packaging design, product formulations, or improvements. Rest assured, any changes made are to enhance the quality and efficacy of our products.
If you have any concerns or questions about your purchase, please feel free to contact our customer service team at tedyred24@gmail.com or +91 7428676536. We are here to help and ensure you have the best experience with Tedy Red.
We want you to be completely satisfied with your purchase from Tedy Red. If you need to return an item, please follow these simple steps:
Contact Customer Service:
- Email us at returns@tedyred.com or call +91 7428676536 within 15 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization:
- Our customer service team will provide you with a Return Authorization (RA) number and return instructions.
- Ensure you include the RA number with your returned item(s).
Pack Your Return:
- Carefully pack the item(s) in the original packaging, if possible, to prevent damage during shipping.
- Include a copy of your receipt or packing slip, and ensure the RA number is clearly marked.
Ship Your Return:
- Send the package to the address provided by our customer service team.
- We recommend using a trackable shipping method to ensure the safe arrival of your return.
Receive Your Refund:
- Once we receive and inspect the returned item(s), we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
Return Policy:
- Items must be returned in their original condition, unused, and with all packaging intact.
- Certain items, such as final sale or personalized products, may not be eligible for return. Please refer to our return policy for more details.
If you have any questions or need further assistance, please don't hesitate to contact us. We are here to help and ensure your experience with Tedy Red is a positive one.
Shipping times vary based on your location. Typically, orders are processed within 1-2 business days and shipped via standard delivery, which takes 3-7 business days. Expedited shipping options are also available at checkout.
Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website
If you receive a damaged or defective product, please contact our customer service team at support@tedyred.com or call +91 7428676536 within 7 days of receiving your order. Provide your order number and a photo of the damaged item, and we will assist you with a replacement or refund.